Information We Collect
When you complete a booking request, we collect personal details including your name, email address, phone number, and travel dates. This information enables us to process your reservation and connect you with local providers in Thailand. The form also records your preferred pickup location and vehicle category. IP addresses and browser details are logged automatically for security purposes. No payment card data is stored on our servers - transactions are handled by certified third-party processors.
How We Use Your Data
Your personal information serves several purposes. First, we forward booking details to the partner company that will prepare your vehicle and voucher. Second, we use your email to send confirmation messages and trip-related updates. Phone numbers are shared only with the provider fulfilling your reservation, allowing them to contact you if needed. We may also send occasional service announcements, though you can opt out at any time. Aggregated, anonymized data helps us improve website functionality and understand visitor patterns.
Cookies and Tracking
This booking service uses cookies to remember your language preferences and analyze site traffic. Session cookies keep forms filled during navigation. Analytics tools - such as Google Analytics - track page views, session duration, and referral sources without identifying individual users. Third-party cookies may be set by the booking widget embedded on our pages. You can disable cookies in your browser settings, but some features may not function properly. For full details see the separate Cookie Policy.
Third-Party Services
The booking engine integrated into this platform is operated by an external technology partner. When you submit a request, your data passes through their systems to reach the local supplier. These partners follow industry-standard security practices. We do not control their internal policies - review their own privacy statements if you have concerns. No personal information is sold or shared for marketing purposes outside the booking workflow.
Your Rights
You can request access to the personal data we hold about you. If details are incorrect, ask us to update or delete them. To exercise these rights, send an email to [email protected] with your full name and booking reference if applicable. We will respond within a reasonable timeframe. Residents in certain jurisdictions may have additional rights under local data protection laws.
Data Retention
Booking records are kept for up to two years to handle queries and meet legal obligations. After that period, personal identifiers are either deleted or anonymized. Email correspondence is archived according to standard business practices. If you withdraw consent or request deletion, we will erase your data unless a legal requirement mandates retention.
Security Measures
We use SSL encryption to protect information transmitted between your browser and our servers. Access to personal data is restricted to authorized personnel only. Regular backups are stored in secure environments. Despite these precautions, no online system is completely immune to threats. Report any suspected security incident to our team immediately.
Changes to This Policy
We may update this statement from time to time to reflect new practices or regulatory requirements. The revised version will be posted on this page with an updated effective date. Continued use of the booking service after changes go live means you accept the new terms.
Contact Us
Questions about data handling? Reach us at [email protected] or call +66 76 512 384 during office hours Mon-Sun: 8:00 - 19:00 (GMT+7). Our postal address is 58/2 Thep Krasattri Road, Thalang, Phuket 83110, Thailand.